Return & Refund Policy
Return & Refund Policy – Lap Lager
Last updated: August 21, 2026
We want you to be satisfied with your purchase from Lap Lager.
This policy explains how returns, refunds and exchanges are handled.
1. Return Period
You may request a return within 30 days of receiving your order, unless a different period is required by applicable consumer law.
The return period begins when the customer or a person designated by the customer receives the goods.
2. Eligibility for Returns
To be eligible for a return, products should generally be:
- Unused
- In their original condition
- In their original packaging where reasonably possible
- Accompanied by the order information or proof of purchase
Certain products may be excluded from return where permitted by applicable law, for example products that cannot be returned for hygiene or other legal reasons once unsealed or used.
3. How to Request a Return
Before sending a product back, contact us at:
Please include:
- Your order number
- Your full name
- The product you wish to return
- The reason for the return, if applicable
We will provide instructions for the return process.
Please do not send products to an address that has not been confirmed by our customer service team.
4. Return Shipping Costs
For voluntary returns due to a change of mind, the customer may be responsible for the return shipping cost, unless otherwise stated at the time of purchase or required by applicable law.
If the product is defective, damaged, incorrect, or otherwise covered by a legal remedy, Lap Lager will handle the situation in accordance with applicable law.
5. Refunds
Once the returned product has been received and inspected, we will process the applicable refund.
Approved refunds will normally be issued to the original payment method.
Depending on the payment provider, it may take additional business days for the refunded amount to appear in your account.
6. Refund Amount
Where a refund is approved, the amount refunded will be determined according to the applicable return circumstances and applicable law.
Original shipping charges may be refundable where required by applicable law.
7. Damaged or Incorrect Items
If you receive an incorrect, defective or damaged item, contact us at:
Please include your order number and photographs of the product and packaging where possible.
We will review the issue and provide an appropriate solution, which may include a replacement, repair or refund depending on the circumstances and applicable law.
8. Exchanges
If you require a different size, color or product, please contact us before returning the item.
An exchange may be possible depending on stock availability.
9. Non-Returnable Items
Where permitted by applicable law, certain products may not be eligible for return due to their nature or condition, including products that have been personalized, altered, used or otherwise made unsuitable for resale.
Mandatory statutory consumer rights remain unaffected.
10. Consumer Rights
Nothing in this policy affects any mandatory consumer rights that cannot legally be excluded or restricted.
11. Contact
For return and refund questions:
Lap Lager
Email: kontaktlaplager@gmail.com